Consumer Rights

Practical steps if a quote feels unclear or high-pressure. Verify details with official sources.

Keep evidence

  • Written quotes, estimates, emails and messages
  • Performance figures, tariff assumptions and grant paperwork
  • Record of what was said in meetings or calls (notes with dates)
  • Contract, deposit receipts and cancellation notices

Cooling-off and cancellation

Many home improvement contracts sold away from trade premises may include a cooling-off period, but exceptions and timings vary. Read your contract and current UK consumer guidance rather than relying on this summary alone.

For heat pump contracts specifically, see Heat pump contracts: deposits and cooling-off (deposits, evidence to keep and signposting only).

Misleading claims

You may have rights if advertising or sales material was misleading about savings, grants or what was included. Focus on what was promised in writing versus what the quote assumes.

Where to get help (verify current details)

  • Citizens Advice
  • Local Trading Standards via gov.uk
  • Certification / warranty schemes often mentioned: MCS, RECC, HIES. Check their current complaint routes.